Shipping Policy

At Oliver & Emma Montreal, we aim to deliver your order as quickly and carefully as possible. Below you will find detailed information about our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email including your tracking information, allowing you to monitor the status of your delivery.

Please note that orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

The average estimated shipping time is 7-12 business days, depending on your location.

Please keep in mind:

  • Delivery times are estimates, not guarantees

  • Delays may occur during peak seasons

  • Customs clearance procedures may cause additional delays

  • External factors beyond our control may affect shipping timelines

Oliver & Emma Montreal is not responsible for delays caused by carriers or customs authorities.

3. Shipping Origin

All orders are shipped directly from our international fulfillment partner.

Because we operate globally, shipments may originate from international warehouses. In some cases, this may result in customs duties or import fees depending on your country’s regulations.

Any applicable customs charges are the responsibility of the customer.

4. Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • Destination country

  • Order weight

  • Selected shipping method

The total shipping cost will always be clearly displayed before completing your purchase.

5. Delivery Responsibility

Once a package is marked as delivered according to the tracking information, responsibility transfers to the customer.

Oliver & Emma Montreal is not liable for:

  • Lost or stolen packages after confirmed delivery

  • Incorrect shipping addresses provided at checkout

Customers must ensure that all address details are accurate.
Address corrections must be requested within 24 hours of placing the order.

6. Questions About Shipping

If you have any questions regarding your shipment, please contact:

Oliver & Emma Montreal
Email: info@oliveremmamontreal.com

We are happy to assist you and will respond as quickly as possible.